Custom Roman Shades|Sew Lovely By Kelly
 
 

RETURNS

Sew Lovely products are custom made, so all products are non-refundable. 

We hope your enjoy your purchase and strive to make it just perfect for you!   If for any reason you are not satisfied, please contact us first so we can come up with a resolution. We will gladly fix any issues you may have and address concerns right away.  For any defects that are the fault of Sew Lovely, we will make the fixes and repairs free of charge and pay for shipping. For issues that are a result of the customer's failure to follow fabric choice recommendations or customer providing the wrong sizing info, the shades will be fixed at the cost of the customer.  No credits will be given unless we receive the shades back to us to fix to see what is going on.  We cannot refund for the cost of the customer’s fabric.

Please hang your shades before jumping to any conclusions that there is any issue, as some times it might be something else going on.  These are handmade, so there may be times when there is a staple seen in the back of the shade or fabric might not be tucked exactly the same way on each side in the back etc.  Once the shade is hung, these things are NOT visible from the front and it does not affect the security of the shade what-so-ever, or the beauty of the shade.  We always strive to make the shades as perfect as possible but since they are handmade, there could be some very minor cosmetic differences with every shade we make and it doesn't affect the appearance or function.  If, in the future, there is an issue with a part breaking, we can usually easily replace the part, free of charge.

Since the custom orders do take a long time to make, there will be no refunds if a shade issue can be fixed. Most shades CAN be easily tweaked within one day. Original shipping and fabric charges will not be considered as part of the refund.  Please contact us within 10 days if you have any issues.  Refunds or re-dos will not be considered after this time period. We will confirm your measurements with you before we sew your shades, so please make sure your measurements are accurate. Please make sure your custom order looks ok and measurements are accurate in the order I created for you.  We won't be able to refund you if ,for some reason, you change your mind on your final measurements once I started to already sew your shades.  If you gave us the wrong measurements, initially,  we can fix the shades to the corrected measurement but there will be a charge.  Also please make sure to send us the correct yardage that we gave you for your shades.  Seller is not responsible for any imperfections in fabric that is sent to us, or too little fabric sent. Please check your fabric before sending . If for some reason, there is a major imperfection in the fabric you sent us, we will notify you before we sew them but small imperfections in fabric will be used.  Also some fabric doesn't work well for roman shades. Burlap , velvets, heavy upholstery fabric, silks and very light fabric or fabric that frays won't work well and will look different from the photos on my site.